Privacy Policy

Information we collect

SheFix collects account information, homeowner project details, saved professionals, private notes, contact and follow-up history, business profile details, verification documents, uploaded files, contact inquiries, shared scope and price proposals, participant confirmations, project messages, completion items, care and warranty information, professional referral notes, reviews, concern reports, email preferences and delivery events, support messages, subscription identifiers, and basic activity and security data. SheFix does not store full payment card numbers.

How we use information

We use information to operate homeowner, professional, and administrative accounts; organize homeowner projects; review verification evidence; process subscriptions; deliver claim invitations and account emails; route homeowner inquiries; support participant-approved project collaboration and completion records; deliver project notifications; moderate reviews and handle reported concerns; prevent abuse; provide support; measure directory activity; and comply with law.

Public and private information

Published business profiles may show business name, owner name, trade, service area, business contact information, photos, tier, reviews, and listing or verification status. Saved lists, private homeowner notes, estimate comparisons, follow-up dates, and private home records are not shown to professionals. Shared project proposals, confirmations, messages, completion items, handoff details, and explicitly shared files are available to the project participants. Professional referral notebooks and their notes are private to the professional account. Approved reviews may be public; reviewer email addresses are not public. Private verification documents are not displayed publicly.

Information sharing

When a homeowner contacts a professional, the submitted name, email, phone, and message are shared with that professional when the inquiry is within the Standard monthly allowance or the professional has an active paid subscription. If the Standard allowance has been used, SheFix records the inquiry and shows the professional only a notice that another inquiry is waiting. The contact details and message remain locked. An project invitation shares the saved brief, homeowner name and email, and selected brief photos with the invited professional. After acceptance, shared project records are available to its participants; uploading a file alone does not share it. Files selected in a project message remain part of the shared record. Withdrawing an invitation removes the professional's access through SheFix but cannot recall copies already viewed or downloaded. Referral suggestions require homeowner approval and a separate invitation before the suggested professional receives the brief. Authorized administrators review submitted concerns, responses, and operational records; the concern dashboard does not display full private conversations or attachments. Specialized service providers process information only as needed to operate, secure, communicate through, and bill for the service. We may disclose information when required by law or needed to protect users and the service. We do not sell personal information.

Retention

We retain information while an account or listing is active and as reasonably needed for security, billing, disputes, legal compliance, and backups. Claim invitation tokens are stored as hashes and expire. You may request correction or deletion, subject to records we must retain.

Security

SheFix uses access controls, restricted document storage, encrypted connections, and administrative logging. No system is completely secure, so users should not send unnecessary sensitive information.

Your choices

You may update homeowner profile information, remove saved professionals and contact records, and download your project records. Projects with invitation history or retained shared files may need to be archived rather than deleted. Unshared uploads can be removed; files retained in shared project messages cannot be removed through the upload control. Professionals may update listing information and cancel a subscription through the billing portal. You may request account access, correction, or deletion by emailing support@shefix.co. You can switch project email notifications on or off in your project workspace. Essential authentication and account messages are separate. Project notification emails link to the signed-in workspace rather than including private message text or file attachments.

Children

SheFix is not intended for children under 18.

Changes and contact

We may update this policy and will post a new effective date. Privacy questions and requests: support@shefix.co.