Privacy Policy

Information we collect

SheFix collects account information, homeowner project details, saved professionals, private notes, contact and follow-up history, business profile details, verification documents, uploaded photos, contact inquiries, reviews, support messages, subscription identifiers, and basic activity and security data. SheFix does not store full payment card numbers.

How we use information

We use information to operate homeowner, professional, and administrative accounts; organize homeowner projects; review verification evidence; process subscriptions; deliver claim invitations and account emails; route homeowner inquiries; moderate reviews; prevent abuse; provide support; measure directory activity; and comply with law.

Public and private information

Published business profiles may show business name, owner name, trade, service area, business contact information, photos, tier, reviews, and listing or verification status. Homeowner project details, saved lists, follow-up dates, and private notes are visible only to the homeowner account that created them. Private verification documents are not displayed publicly.

Information sharing

When a homeowner contacts a professional, the submitted name, email, phone, and message are shared with that professional when the inquiry is within the Standard monthly allowance or the professional has an active paid subscription. If the Standard allowance has been used, SheFix records the inquiry and shows the professional only a notice that another inquiry is waiting. The contact details and message remain locked. A homeowner's saved list, project information, follow-up history, and private notes are not shared with professionals. Specialized service providers process information only as needed to operate, secure, communicate through, and bill for the service. We may disclose information when required by law or needed to protect users and the service. We do not sell personal information.

Retention

We retain information while an account or listing is active and as reasonably needed for security, billing, disputes, legal compliance, and backups. Claim invitation tokens are stored as hashes and expire. You may request correction or deletion, subject to records we must retain.

Security

SheFix uses access controls, restricted document storage, encrypted connections, and administrative logging. No system is completely secure, so users should not send unnecessary sensitive information.

Your choices

You may update homeowner profile information and delete individual project, saved professional, and contact records from the homeowner dashboard. Professionals may update listing information and cancel a subscription through the billing portal. You may request account access, correction, or deletion by emailing support@shefix.co. Email confirmation and essential account messages are required to operate an account.

Children

SheFix is not intended for children under 18.

Changes and contact

We may update this policy and will post a new effective date. Privacy questions and requests: support@shefix.co.